FAQs

1. Find the product you wish to buy

Keyword on the right corner of the website.When you find a product that interests you, click the title or name of the product to see its details, including availability and d.

2. Add to Basket

Found the products you want to buy? Click on Add to Basket. Your shopping basket contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the basket icon button at the top right of any page on the supercells website.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2 Courier delivery to your door

3.3. Choose your payment method. 

3.5. Review your order details and complete payment.

There are two payment options

1.PayFast- EFT with PayFast enables you to make instant EFT payments that clear immediately. FNB, Nedbank, Standard Bank & Investec are supported.

2. Direct Bank Transfer

1. Kindly send us an email provided

2.Our couriers will pick up the item within 1 to 2 business days.

3.In general, once we have received the returned product, your return request will be processed within 10 days. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

4.However, for products that fall withing the extended supplier’s warranty, the process can take up to 21 days. At that stage, because we want your experience to be as good as possible – if the supplier or manufacturer has offered you a repair/ replacement but it takes longer than 21 days to resolve the matter, we will get in touch with you to see if you would rather receive a credit/ refund directly from us.

For refunds, please note that your bank can take 3-5 business days to clear the funds back into your bank account.

You will receive an email notification or sms once your return has been received at our warehouse.

If you have changed your mind about a product you bought from us, you can return it to us at no charge, provided that:

• you request a return within 30 days of receiving your order (after 30 days, you can only return a product if it is defective);
• it is undamaged and unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (except if it is an Unboxed Item);
• it is not missing any accessories ;

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

• deliver the correct product to you (if the correct product is available) or;
• credit your account with the purchase price of the product or;
• refund you with the purchase price of the product.

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

• replace the correct product to you (if the correct product is available) or;
• credit your account with the purchase price of the product or;
• refund you with the purchase price of the product.

Unboxed Phones refer to returned and shop soiled products that are offered for sale at greatly discounted prices.

Unboxed products could show signs of slight use due to handling, minor cosmetic imperfections or be missing the original packaging. Where the original packaging is missing or damaged, Supercells may reseal or replace the original packaging altogether to better protect the product.

Depending on the product you buy each brand of product has a manufacturer’s warranty provided.You will find the warranty provided on the description of each item.

If an item is returned within 7 days we will replace or refund your account