Refund and Returns Policy

Last updated: 26 August 2026

Your right to return an item

Because you’re buying online, South Africa’s Electronic Communications and Transactions Act gives you the right to cancel your order and return most items within 7 days of delivery, for any reason, no questions asked. This is the legal minimum, and it’s what we offer on all new (non-refurbished) products.

For refurbished devices, we go further: you have 14 days from delivery to return it, giving you more time to make sure it’s right for you.

How the return process works

  1. Contact us at hello@supercells.co.za or 073 778 8155 within the applicable window (7 or 14 days), with your order number.
  2. We’ll confirm the return and provide instructions for sending the item back.
  3. For a change-of-mind return (you simply don’t want it), you’re responsible for the courier cost of sending it back to us — this is the standard position under the ECT Act. If the item is faulty or we sent the wrong thing, return shipping is on us (see “Faulty or defective items” below).
  4. Once we receive and inspect the returned item, we’ll process your refund within 5 business days to your original payment method.

What can’t be returned

In line with South African consumer law, an item cannot be returned once it has been used in a way that materially alters it, disassembled, or combined with other goods (for example, a device that’s been physically damaged after delivery, or has had parts swapped). In addition, the following are not eligible for return: opened screen protectors and other hygiene-sealed items, custom or special-order items, and gift cards.

Faulty or defective items

Every item we sell — new or refurbished — carries the legal minimum 6-month implied quality guarantee under the Consumer Protection Act: if a fault develops that isn’t due to normal wear and tear or misuse, you’re entitled to a repair, replacement, or refund at our cost.

On top of that legal minimum:

  • Refurbished devices carry our own 6-month Supercells warranty, covering hardware and technical defects (see our warranty terms for full details — battery health verified 95%+ at sale, fully tested before listing).
  • New devices are sold with the manufacturer’s standard warranty (12 months), as most of our new stock is imported. Manufacturer warranty coverage can vary by brand and model for imported units, so please confirm the specific warranty terms and claims process for your device with our team at the time of purchase. We’re happy to help you get a claim started.

If you receive a device that’s faulty on arrival, contact us immediately — this is treated differently from a change-of-mind return, and return shipping is on us.

Delivery-related returns

If your order arrives visibly damaged in transit, or the wrong item was delivered, contact us within 3 days of delivery so we can arrange a replacement or refund at no cost to you.

Refund method

Refunds are issued to the original payment method used at checkout (PayFast card/instant EFT, or direct EFT). We do not offer cash refunds or store credit unless you request store credit specifically.